Payment and Refund Policy

The application fee is non-refundable, except where applicable law requires otherwise or TAU confirms otherwise in writing. Paying an application fee does not guarantee admission.

The seat deposit and admission processing fee are generally non-refundable.

Where TAU formally approves an enrolment deferral, an eligible amount may be carried forward to a future intake in line with the written approval and the applicable University terms. Fees for the future intake may differ.

We understand that plans may change for personal, academic or unforeseen reasons. Tuition fee refunds are subject to the University’s policies and your enrolment conditions. For details of tuition fees, refund eligibility, withdrawal and deferral procedures, see our Handbooks and Policies page. If you need further help, contact our Admissions or Student Support team.

Only pay using payment instructions officially issued or approved by TAU. Before making a payment, check:

• the University or authorised recipient name
• the account or payment details
• the amount due and the currency
• your invoice or student reference

TAU is not responsible for payments sent to an unauthorised person or third-party account because the payer used information not officially issued by the University.

Where an authorised payment provider processes a payment, your payment information may go directly to that provider. TAU does not keep full card details where the provider handles the processing.

Your bank, card provider or mobile money provider may decline a transaction. A declined or incomplete transaction is not normally treated as payment received by TAU. If a payment seems to have failed but money has left your account, contact your bank or provider and TAU with the transaction reference.

1. Contact the TAU Finance, Admissions or Student Services team.
2. Give your student or application details.
3. Provide the payment receipt or transaction reference.
4. Explain why you are asking for a refund.
5. Send any supporting documents TAU asks for.

TAU will review the request against the terms that apply to the payment. If a refund is approved, we will tell you how it will be paid and when to expect it. You can also email your refund request and supporting documents to [CONFIRM: finance / refunds email, e.g. [email protected]].

Bank charges, currency-conversion costs and other fees charged by banks or payment providers are outside TAU’s control. Any deduction made by a third-party service provider may affect the amount finally received or returned.