Communications Terms

1. Scope of These Terms

These Terms apply to communications sent by or on behalf of TAU Zambia to applicants, students, alumni and other people who interact with tau.edu.zm or our admissions, academic and support teams.

2. How We May Contact You

• Email: application updates, academic notices, invoices and, where you have agreed, marketing content.
• Telephone and SMS: admissions follow-up, appointment reminders and time-sensitive updates.
• WhatsApp: where you have opted in or joined a TAU WhatsApp group or channel, application support and programme updates.
• Post: formal documents such as admission letters or official University correspondence.
• Browser notifications: where you have allowed them in your browser, short updates about programmes and events.

3. Service and Administrative Communications

We may send communications that are necessary to provide our services, such as application status updates, enrolment and academic notices, fee and payment reminders, and important policy or security notices. These service communications are not optional and may continue even if you opt out of marketing.

4. Marketing Communications

We send marketing messages only with your consent, in line with the Data Protection Act, 2021 and the Electronic Communications and Transactions Act, 2021 of Zambia. With your consent, we may send you information about TAU programmes, events, scholarships and other opportunities by email, SMS, WhatsApp, phone or browser notification. Every marketing message tells you how to opt out, and you can withdraw your consent at any time, as described in section 6.

5. Message Frequency and Charges

How often we contact you depends on your stage in the admissions or student journey, the services you have asked for and your preferences. Standard message and data rates from your mobile network may apply. TAU does not charge you for receiving messages.

6. How to Manage Your Preferences

• Use the unsubscribe link in our marketing emails
• Reply STOP to an SMS or WhatsApp marketing message, or leave the WhatsApp group or channel
• Email [email protected] with the subject “Marketing opt-out” and the email address or phone number to remove. This covers email, SMS, WhatsApp and phone calls
• Turn off browser notifications for tau.edu.zm in your browser’s site settings

You can also review related choices on our Privacy and Cookie Choices page.

7. Record of Communications

We may keep records of communications sent to you and your preferences, in line with our Privacy Policy, to manage our relationship with you and meet our legal and administrative obligations.

Calls with our admissions and support teams may be recorded for training and quality purposes. We will tell you at the start of a call if it is being recorded.

8. Changes to These Terms

We may update these Communications Terms to reflect changes in our channels or legal requirements. The latest version will always be published on this page with an updated review date.

9. Contact Us

If you have questions about these Communications Terms or your preferences, contact: